Refund policy

At Swiss Link, every timepiece is carefully inspected and authenticated prior to sale. We encourage all clients to consider their purchase carefully and welcome any enquiries before proceeding.

1. Change of Mind

All sales are final. Swiss Link does not accept returns, refunds or exchanges for change of mind. This includes purchases made in person, remotely, through private sourcing, trades or by special order.

This policy does not affect any rights or remedies available under applicable consumer protection laws.

2. Deposits & Cancellations

All deposits are non-refundable in the event of cancellation or change of mind by the client, except where a refund is required by applicable law.

By placing a deposit, the client acknowledges and agrees to this condition.

3. Australian Consumer Law

Our timepieces come with guarantees that cannot be excluded under Australian Consumer Law where those guarantees apply.

If a timepiece fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the nature of the issue and your rights under the law.

As our timepieces are pre-owned, their age, condition, service history and any characteristics or imperfections disclosed prior to purchase will be taken into consideration when assessing a claim.

Nothing in this policy excludes, restricts or modifies any statutory consumer rights or remedies.

4. Mechanical Warranty & Authenticity

Swiss Link provides a 12-month mechanical warranty on timepieces sold, subject to the terms and conditions of our warranty.

Every timepiece is sold with our authenticity guarantee. Further details regarding warranty coverage, exclusions and authentication are available in our Warranty & Authenticity Policy.

Our express warranties are provided in addition to any applicable statutory consumer guarantees.

5. Damaged, Defective or Incorrect Items

Clients are encouraged to inspect their timepiece upon receipt and contact Swiss Link promptly if an item arrives damaged, is defective or is materially different from its description.

Please email mail@swisslink.com.au with your purchase details, a description of the issue and supporting photographs where appropriate.

Swiss Link may arrange for the timepiece to be inspected by a qualified watchmaker to assess the issue and determine the appropriate remedy in accordance with applicable law and warranty terms.

6. Return Procedure

All returns must be arranged directly with Swiss Link prior to dispatch. Where a return is agreed or required, Swiss Link will coordinate secure, insured return shipping and provide the necessary instructions.

Return Address

Swiss Link
Suite 6.09, Level 6
207 Kent Street
Sydney NSW 2000
Australia

Please do not dispatch a timepiece without prior communication and return instructions from Swiss Link.

7. Refunds

Where a refund is required under applicable law, Swiss Link will process the refund promptly following assessment of the claim.

Approved refunds will ordinarily be issued to the original payment method, where practicable and lawful. Processing times may vary depending on the payment provider or financial institution.

8. International Purchases

Swiss Link services clients both within Australia and internationally.

International transactions are subject to this policy, except where mandatory consumer protection laws in the client's jurisdiction provide additional rights that cannot lawfully be excluded.

9. Contact

For any questions relating to returns, refunds, warranty claims or your purchase, please contact:

Swiss Link
mail@swisslink.com.au